Network Losses Program Manager AMET FC Network Loss
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Are you looking for the opportunity to create a substantial impact on business profitability through the reduction of business waste in operations If yes then the Network Losses reduction role is the right opportunity. The scope of impact spans across AMET markets focused on the reduction of network losses arising from concessions.
At Amazon were working to be the most customercentric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there we need exceptionally talented bright and driven people. To be successful you will need excellent communication negotiation and influencing skills to drive consensus across multiple stakeholders in order to drive product/process changes that will reduce losses.
This opportunity requires excellent troubleshooting problemsolving and the ability to succeed in a fastpaced ambiguous and technical environment. Ownership of work is extremely important and candidates should have a proven record of driving operations process fixes and strategic initiatives to completion. The ideal candidate is motivated optimistic and agile with strong time management skills.
Key job responsibilities
Work closely with the Central FC Network Loss Program Team Operations (Inbound Outbound Customer Returns) Packaging RBS FBA Reimbursement Data Analyst Teams CTS S&LP ACES Vendor Managers Metric SMEs CBW ICQA and Tech Teams to implement initiatives related to tech enablement standardization of metrics processes policy reviews and review mechanisms.
Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
Partnering with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance p0s and tools aimed at tracking/improving compliance misses that lead to losses in addition to improving the accuracy of loss reporting.
Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
Lead WBRs and regularly report progress challenges and opportunities in network loss reduction to the Central FC NL manager/senior leadership.
Adapt and implement best practices from other markets to local marketplaces.
Traveling across the AMET region when needed to continuously conduct Kaizen and ensure there are continuous improvement mechanisms built in KSA EGY TRY UAE and South Africa.
Partner with ICQA research analysts for any deep dives required to get further clarity on root causes.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon were working to be the most customercentric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there we need exceptionally talented bright and driven people. To be successful you will need excellent communication negotiation and influencing skills to drive consensus across multiple stakeholders in order to drive product/process changes that will reduce losses.
This opportunity requires excellent troubleshooting problemsolving and the ability to succeed in a fastpaced ambiguous and technical environment. Ownership of work is extremely important and candidates should have a proven record of driving operations process fixes and strategic initiatives to completion. The ideal candidate is motivated optimistic and agile with strong time management skills.
Key job responsibilities
Work closely with the Central FC Network Loss Program Team Operations (Inbound Outbound Customer Returns) Packaging RBS FBA Reimbursement Data Analyst Teams CTS S&LP ACES Vendor Managers Metric SMEs CBW ICQA and Tech Teams to implement initiatives related to tech enablement standardization of metrics processes policy reviews and review mechanisms.
Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
Partnering with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance p0s and tools aimed at tracking/improving compliance misses that lead to losses in addition to improving the accuracy of loss reporting.
Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
Lead WBRs and regularly report progress challenges and opportunities in network loss reduction to the Central FC NL manager/senior leadership.
Adapt and implement best practices from other markets to local marketplaces.
Traveling across the AMET region when needed to continuously conduct Kaizen and ensure there are continuous improvement mechanisms built in KSA EGY TRY UAE and South Africa.
Partner with ICQA research analysts for any deep dives required to get further clarity on root causes.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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