Villa Butler

1. 1. • Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
      • Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guests departure.
      • For the VIP guests welcome upon arrival outside their assigned room and offer assistance.
      • After checkin introduce themselves to the guest escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
2. • • At times check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Rixos standards.
     •  Answer all guest requests and questions in a friendly and caring manner whether by telephone or in person provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
     • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
     • Be aware of the hotel accident Prevention Policies..
     • Practices suggestive selling and able to familiarize guests to hotel facilities.
     • Coordinates with Front Office to ensure that payment of guest folios is protected at all times visvis scanty baggage procedure & release of guest bags on departure.
     • Escorts guests to their rooms. For the first time guests explain hotel facilities. In the room explain room facilities such as (how lights & TV function safe AC fire exit etc.
     • Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
     • Check Hotel situation occupancy functions groups VIPs.
     • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
     • At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
     • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
     • Ensures prompt & efficient message newspapers parcels & package deliveries to guests as per hotel policy. Arrange all guest transportation requests including Limousine service Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Qualifications :

• University Degree in any field.
• Minimum 1 year in a similar role.
• Russian Speaker. Additional Language is a plus.

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

Yes

Employment Type :

Fulltime