ITIL Jobs in Dubai

Qualifications Minimum Diploma CCNA/CCNP/ITIL Certification preferred Experience A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization. Experience Service Support and or Delivery role. Good underst More...

The Senior Service Delivery Manager (SDM) is responsible for ensuring highquality IT managed services delivery to clients while maintaining SLAs improving operational efficiency and driving customer satisfaction. This role involves managing a team of service professionals optimizing I More...

Advising systematic knowhow of procedures operations and work instructionsOwn and drive customer escalations for reactive support deliveryDiagnose and troubleshoot technical issues including account setup and network configuration.Diagnose and resolve basic hardware and software probl More...

We are seeking a dynamic and experienced IT Manager to join our team at SO/ Uptown Dubai. As the IT Manager you will be responsible for overseeing our organizations entire IT infrastructure ensuring smooth operations and driving technological innovation to support our business goals.D More...

Technology expertise in Windows OS, Mac OS, InTune, MS Config Manager, AD/Azure AD, M365 Suits, virtualization, scripting (VBS, WMI, PowerShell, Python), and more. Certifications: MCSA, CCNA, MCDST, Azure. Familiarity with ITIL/Agile Scrum foundation framework. Strong problem-sol More...

Degree in IT or a related discipline. 10 years of IT industry experience, with at least 5 years in a direct user-facing functional consulting role. Functional experience with ERP systems, particularly Oracle, and expertise in Purchasing, Sourcing, Procurement Contracts, Inventory, a More...

Ø Experience in Process modelling and development/implementation using IBM Blue Works Live and IBM BPM 8.5.X/BAW, Knowledge of Advanced Encryption Standards (AES) Ø Hands on experience on IT production support and should be well versed with ITIL IT Operations framework More...

Roles and responsibilities Skills: Java, J-Scripting, AJAX, UNIX Knowledge, BPM Workflow, CSS, XML, HTML, Oracle SQL Ø Experience in Process modelling and development/implementation using IBM BPM BAW, Knowledge of Advanced Encryption Standards (AES) Ø Hands on experie More...

Lead the delivery of IT services in accordance with agreed-upon SLAs, to meet business requirements and ensure high levels of customer satisfaction. Develop and implement IT service management strategies, policies, and procedures in alignment with industry best practi More...

The IT Managed Services PreSales Manager is responsible for supporting sales efforts by designing proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams sol More...

Responsibilities Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issu More...

Job Title: Support Manager Location: RemoteIndia Shift: Standard Duration: 6 months contract Roles & Responsibilities: Analyze System issues participate in Root Cause Analysis and actively participate in decision for issues prioritization. Resolve the incidents and tickets ass More...

Develop and implement quality control processes, procedures, and policies to ensure that products or services meet or exceed customer expectations. Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement. Perfor More...

Some local and International travel required. Responsibilities . Collaborates with technical/business teams to assess requirements, design a technical architecture roadmap that is aligned with the enterprise architecture and strategic business requirements to maximize business More...

We are seeking a detailoriented IT Auditor to evaluate and enhance our organizations IT infrastructure security controls and compliance frameworks. The ideal candidate will be responsible for assessing risks identifying vulnerabilities and recommending improvements to ensure the confi More...

We are seeking a motivated and customerfocused L1 IT Support Specialist to provide firstline technical assistance to users. The role involves troubleshooting IT issues escalating complex problems to higher support levels and ensuring efficient operations of IT systems.Key Responsibili More...

Roles and responsibilities We are seeking a skilled IT Auditor with fluency in Arabic to join our team. The IT Auditor will assess and ensure the effectiveness, reliability, and security of IT systems, processes, and controls. This role requires strong analytical skills, technical ex More...

Incident and Problem Management: Manage and respond to critical incidents promptly, minimizing downtime and ensuring business continuity. Investigate and analyze recurring technical issues, identifying root causes and implementing preventive measures. End-User Training a More...

Key Responsibilities: Business Process Analysis & Design:Work with stakeholders to understand and analyze business processes and requirements.Design and document endtoend business processes using the ARIS platform.ARIS Implementation & Customization:Implement and configure the More...

Job Title: Weblogic Administrator General Description: Responsible for the support and management of software solutions implementedat Daman with the highest attention to detail and compliance to Daman standardsand brand guidelines. The role will be clustered according to technologi More...