Fitness Receptionist

• To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
• To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
• To promote a helpful and professional image to the internal and external customer.
• To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
• To use guest names whenever appropriate.
• To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To be aware of the hotel management, their office location, role and availability.
• To attend all training sessions as required.
• To keep your work areas clean and tidy at all times.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To carry out any reasonable duties as requested by a senior manager.
• To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.
• To check in and register guests accurately in accordance with established policy and procedures.
• Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.
• To liaise with Reservations ensuring Reception is fully updated on today’s arrivals.

Requirements

• Minimum 1 year of experience working in a fitness club is a must
• Previous experience working in a commercial or luxury fitness establishment is preferred
• Previous experience working in a 5-star hotel environment will be an advantage
• Good knowledge on computer systems is a must (excel/word/outlook)
• Clear communication; effective verbal and written communication skills in English (minimum intermediate level).
• Min height 165cm
• European nationality preferred