Customer Service Executive
Posted on :
04-09-2021
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
AED 11 - 22
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
04-09-2021
Job Description
- Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
- Provide freight solutions to customers for land, sea and air freight.
- Develops relationships with allocated customers
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Ensure seamless transaction liaising with Pricing and Billing teams
Employment Type
Full Time
Company Industry
Department / Functional Area
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