Reservations Agent

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Be a part of the Fairmont Flagship Hotel in the Middle East
• Experience the hustle of a dynamic, fast paced hotel located in the heart of the city's commercial district
• Take advantage of opportunities to be recognized for your professional contributions
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Assist the guests in an informative and helpful manner
• Book and enter the room reservation requests using the property management system
• Drive Rate and RevPar through selling the right room to the right guest
• Promote and practise the Brand Values of teamwork, mutual respect, integrity and empowerment

Your experience and skills include:

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Your team and working environment: