Spa Management

• Proven experience in a Managerial role within a luxury hotel.
• A warm and friendly character with great organisational skills.
• Efficiency and Punctuality.
• Strong Leadership and Interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication and Customer service skills.
• Proficient in spa software and Microsoft Office.
• Knowledge of Spa treatments, Products, and Industry trends.
• Lives and breathes the Shangri-La Values.
  

What will you do?

• Oversee daily spa operations, including Scheduling, Reservations, Inventory Management, and facilities upkeep.
• Develop Strategic plans to enhance the Spa's performance and Guest satisfaction.
• Ensure guests receive personalized, attentive, and high-quality service throughout their spa journey .
• Monitor and control operating costs and expenses while maximizing Revenue opportunities.
• Ensure compliance with Health, Safety, and Sanitation standards.