Customer Service Representative-Temporary
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Job Description
Key Responsibilities:
1. Customer acquisition activities
Handles initial inquiries (direct & indirect).
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
2. Customer retention activities
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensures optimal Language Center appearance.
Encourages customer reenrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
3. Operations
Enters and manages customer information in LCMS.
Prepares invoices collects customer payments and handles other accounting activities.
Prepares payroll.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
4. Additional responsibilities
Handles filing.
Orders various supplies.
Offers customers food and beverages (for specific situations).
Develops local marketing activities.
Requirements
Customer serviceoriented attitude.
College degree or equivalent related experience.
Native fluency in English (Arabic and advantage)
Professional appearance.
Effective verbal and written communication and organizational skills.
Meets local and national legal requirements for employment.
Proficient in Microsoft Office (Word Excel PowerPoint).
Sales experience/aptitude is desirable.
Education
Bachelor Degree
Employment Type
Full Time
