Handover Coordinator

Roles and responsibilities

• Contact the clients and try to take appointments to hand over their units.
• Handle all complaints and client queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines
• Liaise as client interface and main contact point throughout the physical property handover to deliver a positive client experience.
• Help the client through the property handover process once the handover legal and financial formalities are completed.
• Manage appointments with the clients for viewing/snagging and assist with any DLP warranty service request or issues.
• Follow-up with the QA team for the snag rectification and update the client and system.
• Coordinate with other departments to ensure client requirements are met and company obligations are delivered.
• Create the documents, invoices and all the paperwork regarding the handover process.
• Validate FF&E and OS&E and obtain customer sign off.
• Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.
• Inspect ready units along with the client during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
• Update client on the facilities/amenities/retail outlets available in their community.
• Hand over keys, manuals and other relevant documents to clients after verification of the necessary documents.
  
  

Policies, Systems, Processes & Procedures:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.
  
  

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction
  
  

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Desired candidate profile

. Leadership and Communication

• Strong communication skills to ensure that the new executive is fully informed and prepared to take on their new responsibilities.
• Ability to provide clear, concise, and thorough documentation of ongoing projects, team dynamics, and strategic priorities.

2. Organization and Planning

• Ability to create a comprehensive plan for the handover process, ensuring that all necessary information is transferred effectively.
• Keeping track of all tasks, deadlines, and stakeholders involved in the transition to avoid missing key details.

3. Strategic Thinking

• Ensuring the incoming executive understands the broader strategic goals of the organization and how they can align their approach accordingly.
• Providing insights into the organization’s vision, mission, and long-term objectives to help the new executive step into their role smoothly.

4. Documentation and Knowledge Transfer

• Preparing thorough documentation for the incoming executive, including ongoing projects, financials, strategies, and key performance metrics.
• Facilitating the transfer of both tacit (e.g., personal insights or understanding of team culture) and explicit knowledge (e.g., systems, processes, and reports).

5. Relationship Management

• Ensuring that key relationships—internal and external stakeholders, clients, partners, and teams—are properly introduced to the incoming executive.
• Helping the new executive build rapport and trust with team members and stakeholders during the transition.