Officer- Front Office Emiratised role Part Time

Serving the customer and staffs to let determine and distinguish the differences of our bank to other bank services. The Officer is often the first business contact the customer will meet. It is an expectation that she maintains a calm courteous and professional demeanour at all times regardless of the customers behaviour. Some personal qualities that an Officer is expected to possess in order to do the job successfully include attentiveness a wellgroomed appearance initiative loyalty maturity respect for confidentiality and discretion a positive attitude and dependability.

The Officer is responsible for providing secretarial clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.

. KEY ACCOUNTABILITIES Job Context

• Meet and greet visitors to the office
• Direct or escort visitors if required
• Coordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings conferences and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry stationery and subscriptions)
• Receive direct and relay telephone messages and fax messages etc.
• Receive and deliver/forward mail to the concerned staff/office/dept.
• Stamp all general correspondence if needed/applicable
• Handling ADNEC Bldg.
• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 
• Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank. 

. Job Context

1. Maintain the general filing system and file all correspondence
2. Make preparations for Soft services related tasks
3. Maintain an adequate inventory of office supplies for FoH
4. Respond to staff/visitor inquiries
5. Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
6. Provide wordprocessing and secretarial support for soft services unit
7. Coordinate the repair and maintenance of office equipment
8. Answer all incoming calls and handle callers inquiries at all times
9. Assist the other staff as requested
10. Perform other related duties as required for the Soft services unit
11. Ensure look and feel of the front of house and building entrances is maintained at all times
12. Adhere to grooming standards at all times
13. Comply to limited mobile phone use in public/in front of customers
14. No eating incl. chewing gum at the desk
15. No cigarettes no car keys no makeup etc. on top of the work desk/station
16. No messy work desk/station
17. Always smile be friendly and approachable
18. Do not turn your back to customers or use impolite body languag
19. External support staff manpower coordination

Additional Information :

1. Graduate
2. Presentable and Excellent communication skills in English
3. Having a professional outlook and customer oriented approach
4. Experience in known organization (national/international)
5. Customer care
6. Customer behavior/interaction skills
7. Customer communication skills
8. Concierge skills
9. VIP interactions experience
10. Professional attitude
11. Perfection to detail

Remote Work :

No

Employment Type :

Parttime