Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation productivity and guest service.
Respond to queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that all personnel are kept well informed of departments objectives and policies.
Supervise and coordinate activities of the Accounts Receivable section.
Ensure to process the third party claims and the maintenance review updating and collection of guest accounts in accordance with the credit policy.
Responsible for various transactions including refunds abilitytopay allowances discounts and writeoffs.
Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
Recommend transfer of guest accounts to Delinquent Accounts section.
Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
Qualifications :
Bachelors degree in Business Administration Finance Accounting or a related field
Minimum of 35 years of experience in accounts receivable or a similar financial role
Proficiency in Microsoft Office suite particularly Excel Word PowerPoint and Outlook
Strong knowledge of accounting principles and practices
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