Learning Manager
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Job Description
The Learning Manager in a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs designs and delivers effective programs and manages an annual training calendar to ensure consistent implementation. Additionally he/she oversees the onboarding process to integrate new employees and supports career growth through coaching and mentoring.
On the quality side He/She ensures compliance with brand standards conducts operational audits and addresses guest feedback to enhance satisfaction. Collaborate with HR and department heads to align training and quality initiatives with broader business objectives. Monitor key performance indicators (KPIs) and implement action plans crucial in driving a culture of learning improvement and excellence within the hotel.
Qualifications :
The ideal candidate for the Learning and Quality Manager position should have a minimum of 5 years of experience in the hospitality industry with at least 2 years in a managerial or training role a proven track record in designing and delivering impactful training programs strong leadership and communication skills a solid understanding of hotel operations and brand standards and a demonstrated ability to drive quality assurance and continuous improvement initiatives
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
