Reservation Agent
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Job Description
To serve the needs of the business our guests and our colleagues by coordinating all inquiries booking and selling of the main product of the hotel Rooms. Key objectives are to simultaneously maximize guest satisfaction and hotel revenue.
The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the guests satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude knowledge of the hotel and attention to details are all key requirements.
Qualifications :
- A strong focus on customer service
- Prior experience in hotel in reservation
- Opera or any reservation system background is a must .
- Excellent communication skills; fluency in English is required.
- Be able to work shifts weekends and public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
