Restaurant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
- Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Managers Checklist. Train maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
- Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders inspections etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
- Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs new ideas and methods of operation
- This is a highlyvisible guest service position requiring above average communication skills interacting professionally with guests.
Additional Information :
Remote Location
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
