FB Attendant

Roles and responsibilities

• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands-on approach in the operation of the outlet.
• To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To attend daily briefings with the hosts on preparation, service and menu.
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationships.
• To report “lost and found” items.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance job orders to ensure proper maintenance of the outlet.
• To ensure that all associates provide courteous and professional service at all times.
• To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• To carry out any other reasonable duties and responsibilities as assigned.
• To report for duty punctually wearing the correct uniform and Mascots pin at all times.
• To provide courteous and professional service at all times.
• To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understanding of the hotel’s associate handbook and adhere to the regulation contained within.
• To attend all training sessions/ programs that are requested by the Hotel’s Management.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To ensure cleans and re-stocks service station.
• To be knowledgeable of all the equipment in the outlet, the proper handling and usage.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.
• Assist the Captain in the monthly and daily operating equipment inventory.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the superior.
• Attends pre-meal briefing and de-briefing daily and monthly F&B host Meeting.
• Attends all meetings and training sessions organized by the Hotel Management for the host.
  

What We Need From You

At voco® Dubai, we look for hosts who are Reliably different and contribute in the success of bringing our brand to life!

• High School Diploma or equivalent. Experience may be preferred, especially if serving beverages in a fine dining establishment.
• Ability to walk, stand, and carry heavy trays.
• A friendly, attentive attitude and excellent English Knowledge of beverages and food.
• A passion for providing customers with high-quality service.
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

Desired candidate profile

1. Customer Service Excellence

• Providing courteous, attentive, and personalized service to guests.
• Ensuring a pleasant dining experience by addressing guest needs promptly.
• Handling complaints or concerns with professionalism and empathy.

2. Menu Knowledge

• Understanding menu items, including ingredients, preparation methods, and dietary considerations.
• Recommending dishes, beverages, or pairings based on guest preferences.
• Staying updated on daily specials, promotions, and any menu changes.

3. Communication Skills

• Clear and effective verbal communication when taking orders or interacting with guests.
• Active listening to ensure accurate order-taking and understanding of guest preferences.
• Coordination with kitchen staff and bartenders for timely and accurate service.

4. Multitasking and Time Management

• Managing multiple tables and orders simultaneously during busy shifts.
• Prioritizing tasks to maintain service efficiency and guest satisfaction.
• Ensuring timely service of food and beverages.

5. Attention to Detail

• Ensuring accuracy in orders, table setups, and presentation of food and drinks.
• Monitoring guest needs, such as refilling drinks or clearing dishes.
• Maintaining cleanliness and organization in the dining area.

6. Team Collaboration

• Working closely with other attendants, kitchen staff, and supervisors for seamless service.
• Supporting team members during peak hours or high-pressure situations.
• Contributing to a positive and efficient team environment.

7. Upselling and Sales Skills

• Recommending additional items, such as appetizers, desserts, or premium beverages.
• Promoting special offers, events, or menu upgrades.
• Balancing upselling with a guest-focused approach.

8. Knowledge of Hygiene and Safety Standards

• Adhering to food safety and hygiene protocols.
• Ensuring all utensils, dishes, and surfaces are sanitized and properly maintained.
• Handling food and beverages safely to prevent contamination.

9. Problem-Solving Skills

• Addressing issues like delayed orders, incorrect dishes, or special requests efficiently.
• Remaining calm and resourceful in high-pressure or unexpected situations.

10. Adaptability

• Adjusting to different shifts, dining settings (casual, fine dining, buffet), and guest demands.
• Staying composed and efficient in fast-paced environments.

11. Physical Stamina

• Standing, walking, and carrying trays or dishes for extended periods.
• Handling the physical demands of lifting or moving heavy items when required.