Doorman

The Role

• Under the guidance and supervision of the Concierge and / or the Concierge Supervisor and within the limits of the established Accor policies and OSM (Operational Standards Manual) his/her responsibilities are to provide efficient personalized courteous and punctual service and to practice upselling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and cars park upon arrival and departure according to our hotel standards in order to ensure guest satisfaction under the control of the Concierge in the accomplishment of their objectives

Key Deliverables and Responsibilities

Planning and organising:

1. Review and update Logbook.
2. Be Smart wellgroomed and maintain a friendly and cheerful disposition all the times.
3. Assist guests with their luggage.
4. Report regularly on happening to FOM.
5. Aware of fire & first aid procedure.
6. Handle guest complaints and report to manager.
7. Perform as per OSM Standards and in line with the Companys Values and Core Behavior.
8. Proper grooming at all times.
9. Attend training classes as per schedule.
10. Show fullest cooperation and respect within the team and other departments.
11. Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

1. Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
2. Ensure the prompt and efficient handling off all guest luggage on arrival during stay departure and the luggage store as well as ensure safety and security of guest luggage.
3. Assure that every luggage is covered with a baggage claim tag.
4. Parking of guests and visitors vehicles in the designated hotel parking area.
5. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
6. Handle issuance of guest room key cards and ensure effective control for guest security.
7. Report any unusual occurrences or requests to the Concierge desk.
8. Be aware of the hotel accident Prevention Policies.
9. Responsible for the efficient clean safe and hygienic maintenance of the Concierge Desk area.
10. Check Hotel situation occupancy functions groups VIPs.
11. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
12. At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
13. Coordination and information with the Concierge Front Office and other departments.
14. To effectively handle all guest requests.
15. He/she is familiar with all related company documentation and especially with the relevant Operational Standards
16. Manual for his/her field of responsibility.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be wellfamiliar with the hotels policies and procedures wellacquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat blackout and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotels commitments to the Environment Charter of Sustainabilty (saving energy recycling sorting waste etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language they drive us every day. Embodied in and flowing through our Heartist program a symbol of our identity and culture these values are the bedrock that binds us to the Group. They perpetuate and spread beyond professions persons countries and cultures the sense of hospitality and service our strength and nourishment of the Groups success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters and so are we. We want to be where they want to be. We explore we initiate and we develop. We are ambitious for our guests. We make the impossible possible we have fun doing it.

Trust

Hospitality is a team sport and were stronger when we trust and support each other. We believe in natural kindness respect our differences and value all voices. We work as one team to say what we do and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks dream the impossible and make it possible.

Remote Work :

No

Employment Type :

Fulltime