Offer consistently professional, friendly, warm and engaging service
Ensure guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing guests and escort them to the lobby
Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
Forward all guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
Establish, promote and maintain good public relation while meeting or exceeding guest expectations
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