Senior Waiter

Roles and responsibilities

• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed
  

Qualifications

• Good proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

Desired candidate profile

1. Customer Service Skills

• Delivering a positive dining experience by being attentive, friendly, and professional.
• Handling customer inquiries, special requests, and complaints effectively.

2. Communication Skills

• Clear and polite verbal communication to interact with guests and colleagues.
• Understanding and conveying menu items, specials, and recommendations.

3. Multitasking Ability

• Managing multiple tables and tasks efficiently during busy periods.
• Balancing food service, beverage orders, and check handling simultaneously.

4. Attention to Detail

• Ensuring orders are accurate and presented according to standards.
• Checking tables for cleanliness and readiness before and after seating guests.

5. Teamwork

• Collaborating with kitchen staff, bartenders, and other team members.
• Supporting teammates during peak service times.

6. Physical Stamina

• Standing and walking for extended periods.
• Carrying trays, plates, or drinks safely and efficiently.

7. Problem-Solving Skills

• Addressing issues such as incorrect orders or customer complaints promptly.
• Offering solutions to enhance the guest experience.

8. Sales Skills

• Upselling menu items like desserts, beverages, or specials.
• Promoting loyalty programs or events hosted by the establishment.

9. Time Management

• Delivering orders promptly to maintain guest satisfaction.
• Managing closing duties within specified timelines.

10. Knowledge of Food and Beverage

• Understanding menu items, ingredients, allergens, and preparation methods.
• Knowledge of wine pairings, cocktails, and other beverages is a plus.