Associate Director Facilities

Roles and responsibilities

To manage the facilities and operations within the assigned portfolio of assets / buildings while implementing best customer relationship management, facilities management, building energy services management, maintenance, cleaning (Hard and Soft Services) and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve Khidmah’s business objectives.

Key Accountabilities

• Oversees FM services progress, ensuring that timing, costs and contract requirements are met
• Recommends priorities and general strategies for facilities services planning and best allocation of resources and utilization of space and resources for new and existing projects sites.
• Manage, coordinate and exercise functional responsibility approving and processing site billing / invoices, purchases of supplies / equipment for use at a site level, maintain budget / cost saving tracker.
• Operating Plans, Budgets and Policies
• Assist in the development of the department’s annual business plan, KPIs and budget.
• Assist with the development and implementation of business plans and operational plans for new and existing sites.
• Implement functional policies, systems, procedures and controls to ensure objectivity, efficiency and effectiveness of operations.
• Implement the FM services as per Khidmah’s operational strategy and contractual client requirements.
• Support to contribute to the technical evaluation of bids in bid negotiation and recommend winning bids.
• Provide guidance to on-site staff to ensure that on-site teams are effective in their inspections and reporting to ensure that our clients work sites are maintained to the quality required.
• Ensure on-site timely and complete evaluation of sub-contractor performance.
• Oversee FM subcontractors’ performance with regards to operation and maintenance, measure performance vs. client’s standards and agreed upon SLAs, review complaints, and recommend action plans for our subcontractors.
• Ensure compliance with contract terms, SLAs and communicate with relevant stakeholders in the case of poor performance and communicate to Procurement to impose penalties when necessary on third party vendors.
• Conduct regular site visits and tours of the interior/exterior of the project sites to document findings and rectify matters as applicable.
• Ensure HSE training of all staff and compliance with approved HSE standards and sustainability initiatives in coordination with HSE operations
• Health, Safety & Environment
• Manage compliance to all relevant safety, quality and environmental management policies, procedures and controls across the FM work sites to guarantee employee safety, legislative compliance, delivery of high-quality services and a responsible environmental attitude.
• Monitoring compliance with local codes and regulations regarding building safety and fire prevention
• Visit and meet with employees at projects and camps to understand their needs, address their issues, encourage and motivate and to ensure that wellbeing needs are met.
• Ensure that all departmental reports are prepared timely and accurately and meet division requirements, policies, and standards.

Desired candidate profile

• Ensure compliance with contract terms, SLAs and communicate with relevant stakeholders in the case of poor performance and communicate to Procurement to impose penalties when necessary on third party vendors.
• Conduct regular site visits and tours of the interior/exterior of the project sites to document findings and rectify matters as applicable.
• Ensure HSE training of all staff and compliance with approved HSE standards and sustainability initiatives in coordination with HSE operations
• Health, Safety & Environment
• Manage compliance to all relevant safety, quality and environmental management policies, procedures and controls across the FM work sites to guarantee employee safety, legislative compliance, delivery of high-quality services and a responsible environmental attitude.
• Monitoring compliance with local codes and regulations regarding building safety and fire prevention
• Visit and meet with employees at projects and camps to understand their needs, address their issues, encourage and motivate and to ensure that wellbeing needs are met.
• Ensure that all departmental reports are prepared timely and accurately and meet division requirements, policies, and standards.

Education, Experience and Skills

Education:

Bachelor’s Degree in facility management, Mechanical or Electrical Engineering, property management or relevant discipline.

Experience and Skills:

• +8 years of progressively responsible FM operations experience for a major company or division of a large corporation.
• Budgets/Cost Control
• Leadership
• Managing for Results
• Managing Performance
• Organizational Savvy
• People Development
• People Management
• Project Management