District Manager

Roles and responsibilities

The District Manager is responsible for the continuous improvement of store performance by monitoring and analyzing the performance, suggesting improvement actions and control the implementation in line with the direction from senior management and organization objectives. The role holder is also responsible for coordinating internal functions to develop and maintain synergies between functions as per the overall strategy.

ROLE PROFILE

• Ensure the proper conservation and utilization, and profitability of the store assets in the country and guarantee store visits in assigned stores.
• Support the development of the national concept and oversee its application within the country.
• Gather and analyse market information and propose corrective actions for assigned stores when required.
• Provide inputs on MAF Retail’s corporate policies and procedures, and monitor the implementation.
• Support the identification of financial risk for the country and liaise with other countries and Corporate Head Office for an action plan.
• Support new projects during the whole project phase and coordinate synergies between functions.
• Ensure the promotional image is maintained for the assigned stores.
• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
  

Requirements

• Bachelor Degree in a relevant field is required, MBA is a preference.
• 6+ years' experience in a similar role, with at least 3 years in the retail industry.
• Demonstrated high level skills in team management.
• Strong business communication and presentation skills.
• Excellent negotiation and stakeholder management.

Desired candidate profile

• Overseeing Multiple Locations

  • Manage a group of stores or facilities within a specific geographic area.
  • Ensure consistency in operations, branding, and customer service across all locations.
  • Monitor store performance and address any operational issues or challenges.

• Operational Management

  • Ensure that all locations meet company standards for operations, inventory, security, and cleanliness.
  • Conduct regular site visits and inspections to evaluate store operations and compliance with company policies.
  • Identify areas of improvement in operational efficiency and implement corrective measures.

• Sales and Profitability

  • Drive sales performance and work with store managers to meet or exceed sales targets.
  • Analyze sales data to identify trends and opportunities for improvement.
  • Work with teams to develop and execute local sales strategies to increase revenue.

• Team Leadership and Development

  • Lead and motivate store managers and their teams to achieve performance goals and maintain high levels of customer service.
  • Recruit, hire, and train store managers and key staff members.
  • Provide ongoing coaching, training, and performance feedback to ensure professional growth and success.

• Customer Service and Satisfaction

  • Ensure that customer service standards are consistently met or exceeded at all locations.
  • Address customer complaints or issues promptly, working to resolve conflicts and improve customer satisfaction.
  • Promote a customer-centric culture across all stores.

• Budgeting and Financial Management

  • Manage the district’s budget, ensuring profitability and cost control.
  • Monitor and analyze financial statements, including sales, expenses, and profit margins.
  • Identify opportunities to reduce costs and improve profitability while maintaining quality and service standards.

• Marketing and Promotions

  • Implement and monitor local marketing and promotional activities to drive traffic to stores.
  • Ensure alignment with corporate marketing strategies and help tailor them to the local market.
  • Analyze the success of promotions and suggest improvements.

• Compliance and Reporting

  • Ensure all stores comply with company policies, industry regulations, and safety standards.
  • Complete regular reports and provide updates to senior management on performance, issues, and initiatives.
  • Monitor and enforce health, safety, and security standards across all locations.