Information Technology Supervisor

Roles and responsibilities

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Supervisor your role will include key responsibilities such as-

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support
  

Skills

Education, Qualifications & Experiences

You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Desired candidate profile

• Team Management and Leadership:

  • Supervise and lead a team of IT professionals, including technicians, system administrators, and network engineers.
  • Provide guidance, mentorship, and training to IT staff, ensuring they are updated on the latest technologies and industry best practices.
  • Conduct performance reviews, manage schedules, and address any staffing issues or concerns.

• Network and Infrastructure Management:

  • Oversee the maintenance and optimization of the company’s IT infrastructure, including networks, servers, and data centers.
  • Ensure that all hardware and software systems are up-to-date, running efficiently, and secure.
  • Monitor the performance of the network and troubleshoot issues related to connectivity, speed, and security.

• System and Software Administration:

  • Ensure the smooth operation of all software applications, from operating systems to business-critical programs used within the organization.
  • Manage the installation, configuration, and maintenance of software and hardware systems.
  • Oversee the implementation of software updates, patches, and security fixes.

• Technical Support and Troubleshooting:

  • Provide advanced technical support to staff for hardware, software, and network-related issues.
  • Resolve complex IT issues and escalate unresolved problems to higher levels if needed.
  • Ensure that support requests are addressed in a timely manner and track the status of ongoing issues.

• IT Security and Data Protection:

  • Develop and enforce IT security policies and procedures to safeguard company data and networks.
  • Monitor network security, including firewalls, antivirus software, and encryption protocols, to protect against cyber threats.
  • Implement data backup and recovery plans to ensure business continuity in case of a disaster.

• Budgeting and Resource Management:

  • Oversee the IT department’s budget, ensuring that expenses align with the allocated financial resources.
  • Assist in the procurement of new hardware and software, working with vendors to negotiate pricing and contracts.
  • Manage inventory of IT equipment, ensuring that assets are accounted for and properly maintained.