Professional Service Engineer
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
This Position is responsible for the following areas:
- BFSI Services delivery and support.
- Projects Implementation of EFT Solutions
- Planning and deployment of live solutions
- Escalation Process Handling
- Quality Assurance of live solutions
- Software Installation analysis customization and troubleshooting for Procash NDCDDC Proconsult NDCDDC Probase Procashin Prochequein Protopas WEBEXT Prorkl Vynamic View Vynamic security.
- Support POC (Proof of Concept) for new products UAT (User Acceptance) and EMV ADVT MTIP certifications support.
- Plans schedules monitors evaluates and directs projects to ensure a complete business solution is implemented; Contributes to project recommendations.
- Researches and writes sections of technical proposals
- Maintain administer and support tools used in deploying the solution.
- Respond to customer inquiries via various mediums in a timely manner to meet client SLAs and/or take assignments of cases from internal staff.
- Analyze all highlevel escalations perform a full investigation and diagnosis of the escalated cases from the customer and provide a permanent solution for resolving the case.
- Conduct meetings with the vendor support team for solutions updates and fixes for escalated problems.
Qualifications :
- Degree in Computer Science Computer engineering or Information technology
Additional Information :
Skills & Professional Requirements:
- Effective verbal written and listening skills in English.
- Ability to learn new technologies quickly.
- Prepares Project technical documentation (Change request Risks & Delays Log and project signoff)
- Escalated Service Reports for customers.
- Creation of images and certifying of images for ATMs.
- Discuss the projects requirements with the customers and communicate documentation accordingly.
- Support and collaboration with the Solution architect Team in order to qualify the technical requirements of the opportunities and identify the right delivery service solution.
- Demonstrate the solutions for the customers for POC Demo Requests.
- Communicate with Wincor Nixdorf for solutions updates and fixes.
- Liaise and discuss with the customers the escalation cases reported.
- Support and Collaboration with the CS team in order to complete the Rollout as per planned.
Experience Requirements:
- 5 years in a similar role
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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