Conference and Event Manager

Roles and responsibilities

As a (Senior) Groups, Conference & Events Sales Executive you will be responsible for receiving groups and events in the hotel, serving as an intermediary between the client and the commercial and operational areas. You will be the primary contact of the client upon their arrival at the hotel for their event, working closely with the hotel to achieve the set goals.

What will I be doing?

As a (Senior) Groups, Conference & Events Sales Executive you will be responsible for receiving groups and events in the hotel, serving as an intermediary between the client and the commercial and operational areas. You will be the primary contact of the client upon their arrival at the hotel for their event, working closely with the hotel to achieve the set goals. Specifically, as (Senior) Groups, Conference, and Events Sales Executive you will perform the following tasks to the highest standards:

• Receive groups and events enquiries
• Draw up contracts for groups and events
• Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
• Negotiate budgets with customers
• Develop events Banquet Event Orders in the system with all relevant information
• Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
• Perform monthly report groups and update closing information groups
• Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
• Ensure that all client requests are answered efficiently and with agility
• Arrange and conduct site inspections for clients
• Assist the Assistant GC&E Sales manager with departmental reports, presentations and projects
• Process invoices, payments, and reimbursements related to event expenses
• Input relevant event data accurately into the groups system and update it on a regular basis
• Utilize event management software and tools to streamline planning and execution processes.
• Coordinate technical aspects of events such as AV equipment, lighting, and staging
• Collaborate with IT and technical support teams to ensure smooth operation of event technology and systems.
  

Desired candidate profile

A (Senior) Groups, Conference, and Events Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong organizational and project management skills
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members
• Knowledge of event planning best practices and industry trends.
• Attention to detail and ability to multitask in a fast-paced environment.
• Problem-solving skills and ability to think creatively to overcome challenges
• Previous sales groups and events, preferably in Hospitality
• Good computer skills including Excel, PowerPoint and Word
• Proactive approach to meet deadlines and objectives
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Relevant certifications in event management or hospitality may be preferred but not required