Customer servicer executive - Emirati female
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
Date Posted: 221124
Position: Customer servicer executive Emirati female
Job location: Dubai UAE
Candidate Must be in UAE
*high school / diploma holders / degree holder / freshers can APPLY
Key Responsibilities & Accountabilities:
- Customer Inquiries: Respond to customer inquiries and provide timely accurate information on products orders and services.
- Order Management: Process and manage customer orders ensuring accurate entry and timely fulfillment.
- Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
- Logistics Coordination: Coordinate with logistics to ensure ontime delivery and provide updates on order status.
- Issue Resolution: Professionally resolve customer complaints returns and issues ensuring customer satisfaction at all times.
- Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
- Team Collaboration: Work closely with internal teams (sales logistics inventory) to ensure smooth order processing and fulfillment.
- Record Maintenance: Maintain accurate records of customer orders communications and feedback in the system for future reference.
- Customer Account Management: Update and manage customer account information ensuring data accuracy.
- Customer Feedback: Monitor customer satisfaction through feedback and surveys proactively taking action to improve service quality.
Requirements:
- Experience: Previous experience in customer service sales or a related role. Experience in the food industry is a plus.
- Communication Skills: Excellent verbal and written communication skills with a strong ability to engage and assist customers.
- ProblemSolving: Strong problemsolving abilities and a customerfirst attitude.
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Excel Word etc.) and experience with CRM or order management software.
- Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
- Adaptability: Ability to thrive in a fastpaced dynamic environment.
Employment Type
Full Time
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