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The company are offering:
Qualifications:
Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services.
Account Management: Maintain regular contact with clients to understand their needs, preferences, and challenges.
Relationship Building: Develop strong, long-term relationships with clients to foster loyalty and retention.
Needs Assessment: Conduct assessments to identify client needs and recommend appropriate solutions or services.
Issue Resolution: Address client concerns and issues promptly, working with internal teams to ensure satisfactory resolutions.
Performance Monitoring: Track client satisfaction and performance metrics to assess the success of the relationship.
Collaboration: Work closely with sales, marketing, and product teams to align strategies and enhance client offerings.
Reporting: Prepare reports on client interactions, performance metrics, and potential areas for improvement.
Networking: Attend industry events and networking opportunities to build connections and identify potential clients.
Continuous Improvement: Gather feedback from clients to inform improvements in products and services.
Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and internal teams.
Interpersonal Skills: Strong interpersonal skills to establish rapport and trust with clients.
Customer Focus: A deep understanding of customer needs and a commitment to delivering exceptional service.
Problem-Solving: Ability to identify client issues and develop effective solutions quickly.
Negotiation: Proficiency in negotiating terms and conditions to meet client needs while aligning with company policies.
Analytical Skills: Strong analytical abilities to assess client data and make informed recommendations.
Time Management: Excellent organizational skills to manage multiple client accounts and prioritize tasks effectively.
Adaptability: Flexibility to adjust strategies based on changing client requirements or market conditions.
Sales Acumen: Understanding of sales principles to identify opportunities for upselling or cross-selling services.
Industry Knowledge: Familiarity with the industry and market trends to provide valuable insights to clients.
Full-time