IRD Order Taker
Posted on :
21-10-2024
Employer Active
1 Vacancy
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Job Description
The Position
To provide prompt and courteous F&B service to the Hotels guests.
KEY ROLES & RESPONSIBILITIES
- Update white board daily (AM).
- Prepare daily cashiering forms and operational forms.
- Able to account and handle cash effectively efficiently with integrity and follow established and proper Accounting procedures.
- Complete knowledge of menus and wine lists and uptodate information about specialities and menus.
- Regular check with culinary team for nonavailability items.
- Answer all phone calls promptly and efficiently using the correct greeting.
- Carry out correct order taking procedures with recommendations to the guest.
- Seize opportunity to up sell IRD food and beverage products.
- Carry out proper cashiering procedures as set by Hyde standards.
- The ability to maintain a clean neat and orderly order taker cabin throughout service.
- Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
- Reporting of any guest comments to the superior completing guest preference sheet.
- Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
- Will write beverage storeroom requisition for approval by IRD Assistant Manager.
- To communicate to both internal and external customers in a polite courteous and constructive manner.
- Learning of safety sanitation and hygiene policies.
- Participation in internal training and necessary meetings.
- To maintain good working relationship with own colleagues and all other departments.
- To actively promote the services and facilities of Hyde Dubai to guests and suppliers of the Hotel.
- Report to manager any kinds of deviation from set standard and procedures.
- To ensure amenities are send to the room in according rooming list & Hyde Dubai standard.
- Maintain complete knowledge of all F&B services outlets hotel services/features and hours of operation.
- Follow Hyde Dubai telephone standard.
- To control & maintain delivery timing within Hyde Dubai standard.
Qualifications :
PERSONAL ATTRIBUTES
- Average reading writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge with a focus on wine
- Team player with strong interpersonal skills and attention to detail
QUALIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 1year food and beverage serving experience
- Previous public contact and/or cashiering experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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