Guest Relations Executive Emiratisation
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Welcome guests upon arrival with a warm and friendly demeanor providing assistance with checkin procedures and ensuring a smooth arrival experience.
- Act as a point of contact for guests throughout their stay addressing any inquiries requests or concerns promptly and efficiently.
- Proactively anticipate guest needs and preferences offering personalized recommendations and assistance to enhance their experience.
- Handle guest feedback and complaints professionally and effectively resolving issues in a timely manner to ensure guest satisfaction and retention.
- Maintain accurate guest records and profiles documenting preferences special occasions and feedback to personalize future interactions and enhance guest satisfaction.
- Collaborate closely with other departments including housekeeping food and beverage and front office to ensure seamless communication and coordination in delivering exceptional guest service.
- Uphold the standards and values of the establishment at all times demonstrating professionalism integrity and a commitment to excellence in guest relations.
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field preferred.
- Previous experience in a guestfacing role within the hospitality industry is highly desirable.
- Excellent communication and interpersonal skills with the ability to build rapport and establish positive relationships with guests.
- Strong problemsolving abilities and the capacity to remain calm and composed under pressure.
- Exceptional attention to detail and organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in relevant software applications including hotel management systems and Microsoft Office suite.
- Flexibility to work shifts including evenings weekends and holidays as required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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