WaiterWaitress Pool Beach Outlet
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads
- Obtaining revenues issuing receipts accepting payments returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed in any of the F&B department within the hotel.
- Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic less spicy etc Without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Work as a team to get all the job tasks completed in any given time.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to the guest with any additional request.
- Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor Trust you etc.
- Maintaining proper dining experience delivering items fulfilling customer needs offering desserts and drinks removing courses replenishing utensils refilling glasses.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking knowledge.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print closing report and drop the cash with the front office / accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
- Close the shift on the POS terminal.
- Other tasks that are assigned
Qualifications :
- Excellent reading writing and oral proficiency in English
- Experienced in all aspects of restaurants service
- Must be wellpresented and professionally groomed at all times
- Excellent leader and trainer with strong interpersonal skills and attention to detail
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service.
- Able to stand for long hours and work in the heat the whole shift as this role will be based in our Pool & Beach
- Passion for guest service
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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