Bellman Russian-speaker
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Assist guests with heavy packages coats suitcase etc. courteously and quickly before having to be asked
- Adhere to guest checkin and checkout procedures pertaining to baggage handling
- Welcome guests at the main entrance with the greeting appropriate to the time of day
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance driveway and lobby
- Guide the guest to the Front Desk and wait behind the guest during the checkin
- Be familiar with hotel layour and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Learn and utilize names of guests especially repeat and long staying guests and routinely greet guests as they pass through the lobby
- Help other employees in department replacing them temporarily when necessary
- Keep the baggage room clean and in order
- Upon arrival of newspapers prepare them and deliver them to guest rooms as assigned by Front Office staff
- Use the Duty Log to document matters of importance
- Arrange transport with the Airport Concierge and coordinate luggage
PERSONAL ATTRIBUTES
- Ability to work cohesively with coworkers and managers as part of a team
- Ability to be attentive to guest needs remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multicultural environment
Qualifications :
- Fluency in English and Russian language is a must
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Welloriented in Microsoft Office applications
- At least 12 year experience working as Bellman in a 45 star hotel.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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