- Collecting and analyzing the requirements for the systems.
- Evaluate user requirements in coordination with vendors for systems analysts and programmers and conduct impact analysis.
- Maintain an overall requirements profile for future actions and plan the systems version accordingly in coordination with vendors and programmers.
- Coordinate with technical and business staff from other government organizations for business analysis and systems support as required.
- Fully understand functionality of systems and be able to judge the impact of business requirements on the system design and architecture.
- Provide business solutions by investigating without drastic impact on existing functionality of applications.
- Evaluate bugs severity user requirements of immediate actions and future systems improvements.
- Maintain uptodate information about all applications including their platform technology servers details support contract vendor and details and ensure their information is maintained in the System Architect tool.
- Create modify and maintain Application Support Process based on changing business requirements.
- Ensure that the software systems are running smoothly without any interruption and issues are reported to the development team for resolution.
- Manage vendors and monitor and report on application SLAs.
- Assess and approve standard and nonstandard software requests made by staff based on business requirements.
- Perform other responsibilities associated with this position appropriate.
Requirements
- Bachelor s degree in information technology or any similar degree from a globally leading University 8 years of experience or above in IT which the last 3 years are assigned and executed similar duties
- customers and colleagues.
- Fluent in English and Arabic reading writing and speaking.
Main tasks: 1. Follow up on official correspondence and communications received by the Executive Director s Office, which include (letters, e-mails) to ensure that the necessary measures are taken. 2. Preserving correspondence, and official documents within an integrated document preservation system. 3. Follow up on the status of messages received from all sectors and departments of the Authority. 4. Preparing for the evaluation of the Office of the Executive Director. 5. Covering the duties of the Executive Director s secretary during his vacation. 6. Preparing monthly reports related to correspondence to the Executive Director. 7. Managing incoming/ outgoing correspondence from the Office of the Executive Director through the Tarasul system. 8. Follow up co-ordination with the office of the Director General and Chairman of the Board of Directors to ensure that all directives and instructions of the Director General and Chairman of the Board of Directors are implemented. 9. Ensuring that correspondences that do not have a specific end date are not delayed for more than two months. 10. Ensuring that all requirements are provided on time and that their completion is not delayed. 11. Receiving messages (forms, minutes of meetings) that require the approval of the Executive Director and sending them to the concerned authority upon approval. 12. Periodic follow-up and updating of the shared file. 13. Following up on matters related to the Office of the Executive Director and preparing and implementing the tasks assigned to me, including minutes of meetings, PowerPoint presentations