L1L2 Support Specialist - Crypto Processing and Wallet
Posted on :
08-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
• Handling support tasks with control over resolution or escalation through the ticketing process.
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
• Collaborating with other departments to address customer tasks and issues.
• Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
• English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
• Willingness to work different shifts (day/night shifts).
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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