Senior Specialist Handover

Roles and responsibilities

1. Leadership and Communication

• Strong communication skills to clearly articulate the transition process and expectations between the outgoing and incoming executives.
• Ability to lead meetings and discussions with stakeholders to ensure everyone is aligned on the key priorities.
• Capability to guide the new executive in understanding the company culture, vision, and leadership style.

2. Organization and Documentation

• High level of organizational skills to ensure all important documents, data, and reports are systematically prepared for the handover.
• Ability to create a comprehensive handover document that includes the status of ongoing projects, financials, key contacts, and strategic goals.

3. Strategic Thinking

• An understanding of the organization’s long-term goals and the ability to clearly explain these to the new executive.
• Ability to frame decisions within the context of the organization's strategic vision and mission.

4. Problem-Solving and Decision-Making

• Ability to identify potential challenges or unresolved issues in the transition process and address them proactively.
• Supporting the incoming executive in making important decisions based on past experiences and insights.

5. Confidentiality and Trustworthiness

• Maintaining confidentiality and professionalism in handling sensitive information during the handover.
• Building trust with the new executive by ensuring transparency and openness about the company's status, challenges, and opportunities.

6. Stakeholder Management

• Managing relationships with key internal and external stakeholders to ensure that the new executive is properly introduced and integrated.
• Helping the new executive build rapport and trust with team members, clients, investors, or board members.

Desired candidate profile

Handover Process Management

• Coordinate and schedule property handovers with buyers.
• Coordinate property inspections before handover to ensure quality standards are met.
• Guide clients through the handover process, explaining necessary documentation and procedures.
• Address and resolve any last-minute issues related to the property.
  
  

Client Communication & Customer Service

• Serve as the primary point of contact for Russian and Chinese-speaking clients.
• Provide clear and professional communication regarding handover timelines, legal procedures, and property details.
• Address and resolve customer concerns efficiently, ensuring a positive client experience.
• Educate buyers on property management, maintenance guidelines, and warranty policies.
  
  

Documentation & Compliance

• Assist in preparing and verifying handover documentation, including contracts and legal papers.
• Ensure compliance with company policies, real estate regulations, and local property laws.
• Work closely with legal and finance teams to facilitate smooth ownership transfers.
  
  

Coordination & Reporting

• Liaise with internal teams (engineering, customer service, sales, etc.) to ensure a smooth handover process.
• Maintain accurate records of all handover transactions and client communications.