Employee Assistance Programme Specialist

In This Role, You Will

• Provide short term confidential, emotional, and practical support to employees and their dependents (within the scope of EAP practice) experiencing difficulties in both their professional and personal life. Assess each case and work within the allotted time to formulate a plan which may entail further case management or referral to senior psychologists &/or Emirates medical services if specialist intervention is required.
• Case management includes but not limited to, emergency/high risk/crisis situations, triage mental health, medical emergencies, financial matters; terminations, legal; police cases; conflict resolution,
• Case management for death in service cases, including emotional and practical support to family members. Extending support and guidance to employees who have lost a loved one in the UAE.
• May Occasionally be required to accompany an employee who has been ‘in crisis’ or requiring further medical treatment to their home country; once stabilized and are fit to travel.
• The EAP specialist will be required to supervise or arrange the packing and shipping of employee’s personal belongings to their home country; while providing support on any legal and practical matters,
• Provide basic budgeting awareness to colleagues & their family members who are facing financial difficulties and work with them to try and limit and save costs. Liaise with banks and when appropriate influence the banks to renegotiate loans, restructure repayments and remove interest amounts.
• Work with internal stakeholders including Human Resources, line departments, finance, legal and medical services. Provide advice and regular updates to stakeholders and the client in an accurate and timely manner and ensure accurate and timely recording of case notes (process and case meeting).
• Establish and maintain a network of contacts beneficial to case management both internal (line departments) and external (embassies/consulates, local authorities). Facilitate & liaise with necessary departments and with external authorities and assist wherever possible to resolve a variety of different issues (hospitalization, bill payment, assist with travel & visa for additional family support, arrests, custody & court cases, as well as mortuaries and repatriations).
• Respond as part of the Human Resources Incident Support Unit (HR ISU) to provide emotional support to colleagues during and in the aftermath of any operational/occupational incident or any life threatening situation affecting the Group. Ensure complete ongoing familiarization with Critical Incident Stress Management (CISM); attend mandatory training to enable the role holder to be prepared for these situations.
• Contribute to design and continuous review of EAP induction and educational/ awareness training material ensuring that content is current and in line with company and UAE policy, guidelines, and local laws. Research, design and develop and deliver effective learning programs to meet international standards. This requires application of a range of learning solutions as appropriate including assessment and evaluation.
• Act as on call duty specialist out of office (24/7 weekends and public holidays) on a rotational basis. This entails being the EAP point of contact for a wide range of cases from low level to complex requiring the job holder to work independently and be well versed in policy/process and protocol.
  

Qualifications & Experience

To be considered for this opportunity, you must meet the below requirements:

• 5 + years’ experience in HR , Peer Support, Employee Assistance or another related field
• Degree or Honours in a related subject (HR, Psychology, Sociology or related field)
• Knowledge of local laws, culture and customs.
• Ability to work independently with different cultures and with people at all levels.
• Experience of working within a large multicultural organisation - desirable.
• Evidence of continued professional development in the area of EAP/social work is preferable
• Possess strong communication skills, be able to work with stakeholders and effectively influence a wide range of stakeholders across the organisation.