Guest Service Agent - Arabic Speaker Preferred Hilton
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1 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
Responsibilities:
- Memorizing the prices and features of each offer.
- Confirming customers' language preferences as you assist them.
- Addressing queries, complaints, and recommendations furnished by customers.
- Redirecting customers to the pertinent department, if needed.
- Deferring to management in instances of uncertainty.
- Processing exchanges and refunds in ways congruent with our policies.
- Providing customers with details of supplementary products or services that may suit their needs.
- Monitoring call and mail histories to ensure that all customers have been assisted.
- Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
- Administering and receiving customer surveys on occasion.
Employment Type
Full-time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
