Customer Service Representative
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
- Patient Interaction:
- Greet patients and visitors warmly and assist with check-in and check-out processes.
- Answer phone calls, emails, and other communications promptly and professionally.
- Appointment Scheduling:
- Schedule, reschedule, and cancel patient appointments as needed.
- Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.
- Inquiry Handling:
- Provide accurate information about clinic services, procedures, and policies.
- Address patient questions and concerns with empathy and professionalism.
- Record Management:
- Update and maintain patient records accurately in the clinic’s database.
- Ensure all patient information is handled confidentially and in compliance with privacy regulations.
- Billing and Payments:
- Process patient payments, issue receipts, and manage billing inquiries.
- Assist patients with insurance claims and paperwork.
- Feedback Collection:
- Collect and document patient feedback and complaints.
- Report feedback to management and assist in implementing improvements.
- Support Clinical Staff:
- Assist clinical staff with administrative tasks as needed.
- Ensure the waiting area and front desk are clean and organized.
- Emergency Handling:
- Respond to emergency situations calmly and efficiently.
- Follow clinic protocols for handling urgent and emergency cases.
Employment Type
Full-time
Department / Functional Area
Key Skills
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