Maintain an effective bar service with an emphasis on high quality, efficient service.
Check that Guest service standards are set, implemented, and monitored, and continuously evaluated.
Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it.
Maximize revenue and increase average spending per person through upselling, high customer service standards, effective training and motivational techniques.
Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures.
Comply with licensing regulations and F&B procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
Complete all necessary administration in accordance with Company procedures relating to all staff members.
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