Call Center Agent
Posted on :
10-07-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Responds to incoming calls from patients,dental offices, or other stakeholders as per standard.
- Coordinates with dental staff by efficiently scheduling and rescheduling patient appointments using the dental practice's appointment management system, to identify available appointment slots and match them with patients' preferences.
- Reminds patients of their upcoming appointments and confirms their attendance by calling, reduces no-show rates and ensures the best utilization of the dental practice's schedule.
- Updates and maintains patient records in the database precisely, including personal information, medical history, and insurance details.
- Adheres to established communication protocols and guidelines when handling patient calls and sensitive information.
- Responds to patient inquiries about dental services, insurance coverage, pricing, and general practice information with knowledge and empathy.
- Resolves patient concerns and complaints in a professional manner, ensuring a positive outcome for both the patient and the dental practice.
- Assists patients with billing-related questions, payment options,and financial arrangements.
- Informs patients about additional dental services or treatments available at the practice, promoting a higher level of dental care and oral health.
- Educates patients about the benefits and importance of maintaining good oral health and the various dental procedures available. Conduct recall campaigns to re-engage patients who may be due for regular check-ups or treatments.
- Initiates outbound calls to existing and potential patients to schedule dental appointments.
- Strives to meet or exceed call center performance metrics, such as call volume, average call handling time, and customer satisfaction.
- Participates in training sessions and workshops to improve customer service skills and product knowledge.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
