Front Desk Executive

Responsibilities

• Greet and welcome all guests and visitors with a friendly and professional demeanor.
• Answer incoming telephone calls and direct them appropriately.
• Maintain a clean and organized front desk area, ensuring that it is well-stocked with necessary supplies.
• Schedule appointments and manage calendars for executives and staff members.
• Respond to emails and inquiries in a timely manner.
• Handle and resolve customer complaints or issues with a calm and understanding approach.
• Assist with administrative tasks such as filing, scanning, and data entry.
  

Requirements

• Proven experience in a customer service role, preferably in a front desk or receptionist capacity.
• Excellent communication and interpersonal skills, with the ability to convey information clearly and effectively.
• Strong organizational and multitasking abilities to handle various responsibilities simultaneously.
• Proficient in using Microsoft Office Suite and other administrative software.
• Ability to remain calm and composed under pressure, maintaining excellent customer service in all situations.
• Attention to detail and accuracy when handling documentation and sensitive information.
• Professional appearance and demeanor, with a friendly and approachable personality.