Restaurant Assistant

Summary

Job Description

The Assistant Manager is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of food and beverage service are maintained. They plan, organize, and direct overall outlet operations, focusing on profitability, revenue generation, and customer satisfaction. Responsibilities include budget planning, performance analysis, profit enhancement initiatives, staff supervision, guest relations, administration, inventory management, cleanliness maintenance, staff training, scheduling, payroll management, and continuous improvement efforts.

Responsibilities

• Elevated Experience: Curate and deliver a bespoke luxury experience for guests, ensuring every interaction exceeds expectations.
• Service Excellence: Lead by example in providing unparalleled service, setting the standard for the team to follow.
• Tailored Offerings: Customize services and amenities to cater to the unique preferences and desires of our discerning clientele.
• Attention to Detail: Pay meticulous attention to detail in every aspect of restaurant operations, from setup to service delivery.
• VIP Management: Personally oversee the needs of VIP guests, ensuring their experience is flawless and memorable.
• Ambassador of Luxury: Serve as the ambassador of luxury hospitality, embodying the values and ethos of our brand at all times.
• Guest Relations: Build and nurture relationships with guests, anticipating their needs and preferences to provide proactive service.
• Team Leadership: Inspire and motivate the restaurant team to uphold the highest standards of excellence and professionalism.
• Continuous Improvement: Implement ongoing training and development initiatives to enhance service delivery and guest satisfaction.
• Innovative Offerings: Introduce innovative and creative offerings to enhance the dining experience and differentiate us from competitors.
• Revenue Enhancement: Identify opportunities to maximize revenue through strategic pricing, promotions, and upselling initiatives.
• Quality Assurance: Maintain strict quality control measures to ensure all facilities, amenities, and services meet or exceed luxury standards.
• Brand Representation: Act as a brand ambassador both on and off-site, representing our luxury brand with poise, professionalism, and grace.
• Operational Efficiency: Streamline operations and processes to optimize efficiency while maintaining the highest levels of service and quality.
• Guest Feedback: Solicit and act upon guest feedback to continuously improve and refine the restaurant experience.
• Crisis Management: Demonstrate poise and resilience in handling any guest concerns or operational challenges that may arise.
• Community Engagement: Engage with the local community and industry partners to foster positive relationships and enhance our brand reputation.
  

Qualifications

Experience/Certificates/Education

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel and high-end restaurant, demonstrating a strong understanding of luxury hospitality standards.
• 2 - 3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
• Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
• Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
• Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.