Assistant Manager

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for an Assistant Front Office Manager to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Conducts the daily briefing on the respective shift and ensure that the department is properly staffed with briefed and well groomed colleagues.
• Plan the daily operation to ensure guests rooms will be ready and if not that there is a plan for early arrivals, late departures.
• Maintains open line of communication, being the first person to be contact for any guest incidents. Ensures guest complaints are logged and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
• Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
• Leads, motivates & continuously develops the subordinated team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores.
• Plan, control and maintain overtime, Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements.
• Handling group arrival and assist for their billing.
• Analyses Mystery Customer information, Profile Quality scores & LQA results, communicates them to the team and develops Corrective Actions, as needed.
• Dealing with large groups and delegations, arrange their billing and monitor their arrival and departure experience.
• Conduct and follow up on appraisals, step by steps.

About you:

• Minimum of 2 years previous experience as Front Office Assistant Manager or Duty Manager in a 5-star environment.
• Computer literate with knowledge of MS Office, Property Management System (preferably Opera).
• High level of written and verbal business English.
• Additional language (preferably Chinese) would be an advantage.