Support account manager South AfricaAfrica Coverage - NetApp
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Job Description
If you run toward knowledge and problemsolving join us
In a world of cloud complexity NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience and we provide the services infrastructure and expertise they need to achieve it.
If you want to have a real impact NetApp is the place for you. Youll make a differencewhile still maintaining a healthy worklife balance. Who are we Forwardthinking technology people with a heart. Join us.
Support account manager South Africa/Africa Coverage
Dubai Dubai United Arab Emirates
Job category: Customer Support
Job ID: 125612enUS
About NetApp
Were forwardthinking technology people with heart. We make our own rules drive our own opportunities and try to approach every challenge with fresh eyes. Of course we cant do it alone. We know when to ask for help collaborate with others and partner with smart people. We embrace diversity and openness because its in our DNA. We push limits and reward great ideas. What is your great idea
At NetApp we fully embrace and advance a diverse inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees customers partners and communities to foster a higher performing organization. George Kurian CEO
Job requirements:
Excellent written and verbal communication skills in English are mandatory. African language skills are beneficial.
- Proven record of working in South Africa and/or other African countries familiar with the intricacies of the African storage/business market.
The ability to communicate clearly both written and verbal with customers partners and sales and act as a professional representative of the NetApp Customer Success Organization.
The ability to work with and respect people from diverse cultural backgrounds mindsets beliefs traditions and ethics.
Excellent interpersonal communication and customer service skills to collaborate successfully with customers partners and cross functional teams influence behaviour and drive actions.
Escalation/problem management experience is key and the ability to professionally handle conflicts and to effectively manage customer expectations.
Ability to integrate diverse perspectives in critical situations to aid issue resolution.
Ability to manage complex highpressure situations staying focused on the right priority and effectively handle timemanagement.
Highly organized and capable of multitasking and follow all tasks through to completion.
Ability to deal with a larger number of customers and/or partners at once.
Good technical knowledge in Storage and/or Virtualization Technology and the ability to quickly acquire technical knowledge.
Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
The ability to advertise present and position SAM Services in sales districts with partners and potential customers. #LIDNI
Did you know
Statistics show women apply to jobs only when theyre 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp
In a world full of generalists NetApp is a specialist. No one knows how to elevate the worlds biggest clouds like NetApp. We are datadriven and empowered to innovate. Trust integrity and teamwork all combine to make a difference for our customers partners and communities.
We expect a healthy worklife balance. Our volunteer time off program is best in class offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical dental wellness and vision plans for you and your family. We offer educational assistance legal services and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problemsolving join us.
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