Fraud and Cyber Crime Advisor

About the job

Job Title:

Fraud and Cyber Crime Advisor

Job Description

Are you looking for a customer service role that really makes a difference to everyone you speak to?

At Concentrix, we are Fanatical about our staff and the support that we provide to all of our victims that call every day and our team is growing. We are currently recruiting for our Fraud and Cyber Crime inbound customer service line. This work from home opportunity will allow you to support victims of fraud and cyber crime as a first point of contact and gain all of the relevant information required for subsequent investigations to take place.

For this role you will be required to complete vetting in accordance with Non-Police Personnel Vetting (NPPV) Level 2

• Taking inbound calls from victims of fraud and cyber crime, this is not an investigative role, all reports must be taken from victims in a professional and caring way.
• Some reports may be used in court cases, so attention to detail is essential for this role.
• Some calls received into this service can be of a sensitive nature, so excellent listening and questioning skills is essential.
• You don’t need to have worked in a contact centre previously but experience of working in customer service is preferred, although this could be a service provided either via telephone or face to face.
• IT skills are essential, you will ensure that all information is recorded onto the systems accurately, escalating when necessary to ensure that each caller is supported appropriately.