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Job Title:
Sr. Quality Evaluator - SPA/ ENG/FRN
Job Description
The Sr. Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Job Description
Essential Functions/Core Responsibilities
Candidate Profile
Full Time