Community Manager

Roles and responsibilities

• Plans, organizes, manages, and conducts Annual General Assemblies of homeowners in line with the Association Constitution
• Plans, organizes, and manages, conducts, or chairs OC Board Meetings for OA-related businesses
• Manages OA’s Common Areas and services therein (community, buildings, facilities, infrastructure, landscaping, soft and hard services)
• Manages Reviews and implements methods for regular communications or updates with members of the OA, residents, etc.
• Prepares budgets for the community service fees in consultation with the management team
• Presents budget to the OC Board and OA as may be applicable from time to time for approvals
• Liaises with RERA and seek approvals on the community service fees
• Reviews and suggests initiatives to increase community income and cost savings
• Liaises with government authorities on issues pertaining to the OA, as often or as required from time to time
• Ensures full compliance with the jointly owned property law and Directions therein
• Develops, manages, and implements governing documents that are required for managing the OA (declarations, community rules, codes, covenants and easements, policies, procedures, processes, sales, and purchase agreements, etc.)
• Manages relationships with OC Board Members and Homeowners/Residents
• Caters to the secretarial and administrative requirements of the OA/OC Board Members (minutes of meetings, reports, presentations, letters, notices etc.)
• Manages the community service fee budgets by exercising due diligence and cost control to ensure expenses do not exceed the budget
• Manages the OA cash flow through revenues and expenses, escalating as appropriate to Senior Management and OC Board Members on shortfalls due to collections
• Reviews incoming invoices and processes same for timely payments to respective parties
• Create strategy, goals or plans for the JOPs as appropriate, in alignment with the applicable laws and regulations
• Set annual plans of effective management and contractors’ performance, using the SMART framework.
• Identifies action steps and timelines needed to reach objectives.
• Communicates plans clearly to staff and delegate work.
  
  

FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

• Abide and operate by the applicable Laws, rules, regulation and executive orders within the respective jurisdiction.
• Follow the company short and long term goals and objectives and cascade them to the team
• Report any breach to company privacy, data or any other confidentiality matter
• Each Community Manager has responsibility for managing the assigned portfolio of community associations
• Community Managers have contact with Boards of Directors, Homeowners, and private contractors serving the association
• The manager will handle homeowners' calls, assign work orders, solicit bids, process design review requests, and handle notices and violations, do financial data review. Community Managers are required to maintain the highest degree of professionalism in all aspects when interfacing with board members and homeowners and through materials created for each community. They are to display integrity, loyalty, confidentiality, and professionalism at all times with co-workers and clients as well as adhere to the company's highest standards of ethics and standards.

Desired candidate profile

1. Communication Skills

• Excellent written and verbal communication to engage with community members effectively.
• Ability to craft content, respond to queries, and manage feedback in a friendly, professional manner.
• Strong interpersonal skills for building relationships with community members and stakeholders.

2. Social Media Expertise

• Proficiency with social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and an understanding of how to leverage them for community growth.
• Experience with social media management tools (e.g., Hootsuite, Buffer) and monitoring platforms to schedule posts and track engagement.

3. Customer Service and Conflict Resolution

• Ability to respond to complaints or negative comments in a way that resolves issues while maintaining brand reputation.
• Handling conflict and complaints diplomatically, ensuring that community members feel heard and valued.

4. Community Engagement and Relationship Building

• Skills in creating and maintaining meaningful relationships with community members, both online and offline.
• Developing a strong rapport with key community influencers, advocates, and ambassadors.

5. Content Creation and Curation

• Experience in creating and curating engaging content (posts, videos, blog articles, etc.) that resonates with the community.
• Ability to generate ideas for campaigns, promotions, or discussions that keep the community engaged and active.

6. Analytical and Reporting Skills

• Ability to track, measure, and analyze engagement metrics (likes, shares, comments, etc.) to assess the success of community-building efforts.
• Using data insights to refine strategies and improve community engagement.

7. Event Planning and Coordination

• Organizing both online and offline events, such as webinars, live chats, or meetups, that bring community members together.
• Managing the logistics and promotion of events to ensure a positive community experience.