Call Centre Executive

Responsibilities

• Handle inbound and outbound calls in a timely and efficient manner
• Provide exceptional customer service by addressing customer inquiries and concerns with professionalism
• Record accurate and detailed customer information into the database
• Resolve customer complaints and issues through active listening and problem-solving skills
• Offer appropriate solutions and alternatives to ensure customer satisfaction
• Collaborate with other team members to achieve individual and team goals
• Maintain a high level of knowledge about company products and services
• Follow all call center policies and procedures to ensure compliance with regulations
  

Requirements

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication skills, both verbal and written
• Strong computer literacy, with proficiency in MS Office applications
• Ability to multitask and handle multiple calls simultaneously
• Strong problem-solving skills and ability to think on your feet
• Flexibility to work evening and weekend shifts as required
• Ability to remain calm and patient in high-pressure situations