Telephonic Triage RN
Posted on :
26-06-2024
Employer Active
1 Vacancy
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Job Description
* Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes long.
* Timely and effectively assess and triage immediate health concerns
* Identify problems or gaps in care, offering opportunity for intervention
* Timely and effectively coordinate services and referrals to health programs
* Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision making
* Timely and effectively support beneficiaries in selection of best health care resources to maximize access, quality, and health care cost
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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