Service Manager - Sports Luxury Cars

Duties and Responsibilities:

1. Team Management:
• Lead supervise and mentor a team of service advisors technicians detailers and administrative staff.
• Assign tasks and projects to team members considering their skills and expertise.
• Provide training and guidance to staff ensuring they stay updated with the latest automotive technologies and service techniques.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster teamwork and maintain a positive work environment within the service department.
2. Customer Service:
• Interact with customers to understand their vehicle repair and maintenance needs providing accurate estimates for service costs and completion times.
• Address customer inquiries complaints and concerns in a professional and timely manner ensuring customer satisfaction.
• Communicate effectively with customers keeping them informed about the status of their vehicle repairs and services.
• Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
3. Operational Efficiency:
• Manage the workflow within the service department ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
• Monitor service advisors performance ensuring they effectively schedule appointments manage work orders and communicate with technicians and customers.
• Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
• Implement and improve processes to enhance overall service department efficiency.
4. Quality Control:
• Ensure all vehicle repairs and services meet highquality standards and adhere to manufacturer specifications and dealership policies.
• Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
• Address and resolve any issues related to the quality of repairs and services promptly.
5. Financial Management:
• Monitor and analyze service department financial performance including revenue expenses and profitability.
• Prepare and manage budgets forecasts and financial reports for the service department.
• Implement strategies to increase service department revenue such as upselling additional services and service packages.
6. Safety and Compliance:
• Enforce safety protocols and guidelines to create a secure working environment for the team.
• Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
• Stay updated with industry regulations safety standards and best practices implementing them within the service department.
7. Administrative Tasks:
• Maintain accurate records of vehicle repairs parts used labor hours and customer interactions for each service job.
• Prepare reports for dealership management detailing key performance metrics challenges and proposed solutions within the service department.
• Manage administrative tasks including scheduling payroll and other paperwork related to the service department.
8. Continuous Improvement:
• Identify opportunities for process improvements and cost efficiencies within the service department.
• Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
• Stay informed about advancements in automotive technology and service methods incorporating relevant changes into the service department operations.

Remote Work :

No