Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to:
Prepare Sofitel Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Compile, analyze and control Sofitel Club costs and inventory
Prepare requisitions for amenities on a timely basis
Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
Appraise appearance, discipline and efficiency of all staff under direct supervision
Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
Performs related duties and special projects assigned
Works with Superior and Human Resource Manager to ensure the departmental
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.