Telephone Operator
Posted on :
16-05-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
Employment Type
Full Time
Department / Functional Area
Key Skills
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