Service Delivery Manager
Posted on :
13-05-2024
Employer Active
1 Vacancy
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Job Description
Required Skills and Experience:
- Demonstrated extensive experience in IT service delivery management, often to multiple clients in varied environments.
- 100% commitment to service excellence, - identifying, leading and implementing initiatives which deliver customer satisfaction.
- Demonstrated extensive background in troubleshooting, technical support, technical application with commercially sound recommendations.
- Experience in team management - setting goals, allocating work, resources management, monitoring and managing performance.
- Experience in the analysis, design, plan, execution and evaluation of work to time, cost, service and quality targets.
- High-level analytical skills, detail orientated, flexible and operate well under pressure.
- Excellent decision making, organisational, planning and time management skills, all with a results-orientation.
- High level interpersonal and business communication skills - written and oral, to influence, persuade and negotiate.
- Admirable experience in vendor and stakeholder engagement and management, often with them having diverse outcomes, at senior management level.
- A strong sense of resilience, adaptability and a sense of humour!
- Graduate or post graduate qualifications in Computer Science/Engineering or related disciplines and/or equivalent industry professional experience.
Employment Type
Full Time
Department / Functional Area
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